The objective of ISMS is to ensure the business continuity, data security and minimize security breaches and service interruption.
TEMPO has “ISO/IEC 27001 Information Security Management Systems” certificate since 2012.
Our call center services comply with EU standards in terms of management strategies, employees, infrastructure, processes, customer satisfaction, social responsibility and key performance indicators.
TEMPO has “EN 15838 Customer Contact Centers Management Systems” certificate since 2014.
Customers’ complaints are evaluated in a precise manner and periodically reviewed with customer feedback management system audits. The system performance is monitored in order to maintain continuous improvement.
TEMPO has “ISO 10002 Customer Satisfaction Management Systems” certificate since 2012.
Business continuity management system ensures the service continuity at a predetermined service level after service interruption.
TEMPO has “ISO 22301 Business Continuity Management Systems” certificate since 2015.
PCI DSS standard ensures the security of customer information used via payment cards. The protection of our customers’ personal data that is shared during payment card transactions is our priority.
TEMPO has “PCI DSS Payment Card Industry Data Security Standard” approval since 2016.